Business school strike closure reversed after ‘client’ complaint

BusinessDept

THE school of management has said an email stating the department would be completely closed for Thursday’s one-day strike by university staff was sent in an “administrative error.”

Last Friday, business students were notified that: “The School of Management Steering Group has agreed to suspend all student activities within the School of Management on Thursday October 31st.”

The email also carried the warning: “it would be inappropriate to expect our students to cross the picket line.”

Student James Taylor complained directly to Dean Nigel Piercy: “As a paying ‘client’ of the School of Management the news of the upcoming strike action closing the school for the day and denying students contact hours that they have paid for in their tuition fees is grossly disappointing.”

Since September, the school have removed all references to students internally, renaming the ‘Student Support Office’, to the ‘Client Experience Office’

Taylor went on to ask how the university was going to: “compensate students for this loss of service which we have paid for.”

Newly appointed Management Dean Professor Nigel Piercy replied, agreeing with Taylor’s concerns and confirmed: “Teaching and other student-facing activities will continue on a normal basis.”

Dean Piercy went on in a staff email to clarify the situation: “Please accept my personal assurance that this is NOT the policy of the university or the School and this message was sent in error.”

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