Uni rises in satisfaction survey after last years drop


SWANSEA UNIVERSITY gain three percent for course satisfaction in the National Student Survey (NSS).

The annual survey of final year students showed 89% of Swansea students were satisfied with their course.

Swansea tied with Cardiff University for first place in Wales and improved mostly across the board.

Areas that fell were communication for course or teaching changes (-4%), the course is well organised and is running smoothly (-3%) and timetabling issues (-1%)

The university ranks that increased in satisfaction were library resources (+5%) and IT facilities (+5%).

Last year, the university fell by one percent in overall satisfaction. The university caused confusion then by claiming ‘satisfaction remains high’ and failing to mention the drop in its press release.

The large rise comes shortly after an external examiner criticised the school of management for manipulating the results of economics degrees to boost league table results.

Swansea University Students’ Union saw a 3% drop, after a 3% rise last year.

The students’ union suffered national embarrassment this year for its role in banning the pole fitness society, the resignation of education officer Swaran Singh after an allegation of inappropriate behaviour against a member of staff and for the suspension of president Zahid Raja after an expenses scandal.

A spokesperson for the students’ union said: “We’re really pleased to remain in the top quartile of students’ unions in the UK and to be part of a university with an excellent satisfaction rate of 89%.

“Academic support at the university has increased considerably since last year’s survey which is a really positive result for students, including a great improvement in learning and resources and personal development.

“We look forward to the new academic year where we’ll be working with students to continue an amazing university experience.”

Professor Alan Speight, Pro-Vice Chancellor for Student Experience, said: “These results reflect the continued efforts of the university, working in partnership with our students, to enhance the student experience over recent years.

“I am delighted not only to see the dramatic improvements in overall satisfaction but also uplifts in other key areas such as teaching, academic support and learning resources.

“This has only been achieved by listening to and working with our students, who play a key role in continued improvement.”

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